Frequently Asked Questions
We always appreciate lively communication with you and encourage you to contact us with any questions that arise while browsing our pages. It's important to us to make our work transparent for you – after all, who likes buying a pig in a poke? Therefore, we would like to try to answer frequently asked questions here.
The company mein-zelt-steht-schon is a service of Enrico Vlach & Nico Seifert Festivalservice GbR. It
was founded on June 12, 2006, with the intention of making your festival experience less stressful.
We not only ensure that you have a waterproof roof over your head at your favorite festival, but also
that you save yourself the hassle of transporting all your festival gear. Chairs, tables, sleeping bags, or
tarps – we have it all for you!
You don't have to lug all that stuff from the car to the campsite and back. Because your tent is already set up!
mein-zelt-steht-schon cooperates with the organizers of various festivals.
This means we act as an external service provider, and festival tickets and/or camping fees are not included in the rental
prices. Furthermore, mein-zelt-steht-schon is only available at the festivals listed on our website.
We always try to cover as wide a range of the most popular events as possible for you. However, if a cooperation agreement
doesn't materialize, we cannot offer you the service. We are, of course, always grateful for your suggestions and festival
recommendations.
Occasionally, it's mentioned that our prices are quite high and that you can buy a good tent for very little money and use it
longer than a rented one – setting it up wouldn't be a problem at all.
It's true that you can buy tents for a small amount of money these days. Whether they're always good quality is uncertain.
Whether you can still use them after a festival is even less certain.
Our prices are based on a service price: It's not solely the material value of a tent, but the service we provide for you. This
includes not only the visible and verifiable service factors of setup/teardown and reception support, but also items like
storage, cleaning, maintenance, transport, etc.
Our team is available to you throughout the entire event and takes care of all your needs during your stay at our camp. Our
service saves you all the hassle!
- All prices are valid for the entire festival duration and the respective tent/package.
- You'll stay in high-quality, waterproof, and sturdy tents.
- Instead of packing a tent and chairs, you can pack an extra case of beer in the car or invite a travel companion to share the travel costs.
- Instead of rummaging around in the dark or rain looking for a cozy spot, you'll already have your first cold drink ready.
- Instead of annoying tent drying and cleaning after the festival, you can comfortably put your feet up and reminisce about the weekend.
We try to determine our location on the camping grounds according to various criteria:
- relatively close to the festival grounds
- relatively close to the sanitary facilities
- relatively close to shuttle bus stations
- near a main path
- away from any event tents in the festival outfield
Generally, we determine the area for our tent village in consultation with the respective event organizers. You can recognize
our camp by the red mein-zelt-steht-schon flag. Our reception is also located there, where you can
check in. Upon booking, you will receive our crew's hotline number, which you can reach around the clock.
The official reception opening hours are 8 a.m. to 10 p.m.; anyone arriving or departing outside these hours should
contact the crew by phone.
We cannot and do not want to hold you responsible for damage to your rental tent caused by third parties or due to the
weather. Our crew is always on-site and keeps an eye on things in our camp. If you notice or observe any vandalism,
you can always contact our team.
Our staff are able to determine how damage occurred and, in case of doubt, will handle the matter generously in favor of the
renters. The poles and fabric of our tents are robust and durable. To cause damage, one would have to act deliberately and
with excessive force. Such actions are usually noticed by other people in the vicinity.
It is pointless to attribute holes in the tent roof to a "sudden" hailstorm that occurred exclusively over one's own tent.
It is also possible to determine whether burn holes in the tent roof or floor were caused from the inside or outside.
Experience shows that most guests in the camp are mindful of themselves and their surroundings, so we don't have a
"festival mob" running rampant.
Generally, we cannot circumvent the organizers' regulations regarding the permissibility of vehicles on the campsites.
Therefore, you can only bring your car onto the campsite at festivals where this is already permitted.
When booking for such events, you can indicate whether and how many parking spaces you would like near our camp; as a
rule, each rental tent entitles you to one parking space.
We explicitly write "nearby" here because we try to accommodate this parking space request as close to your tent as
possible, but this may not always be feasible due to circumstances beyond our control.
In such a case, we will set up a parking space as close as possible to the tent.
Thank you for your understanding!
No. All permits not directly related to our service (camping ticket, parking pass, greencamp access, shower wristband, etc.)
ust still be purchased and paid for from the organizer.
Since the regulations regarding these vary from festival to festival, please check the individual festival websites for
details.
Due to bad weather or insufficient ticket sales, a festival can sometimes be cancelled at short notice.
In that case, there are two distinctions for you.
If the organizer cancels after we have already finished setting up the tents and you haven't yet moved in,
we will refund you 50 % of the rental fee. If the cancellation occurs after you have moved in,
no refund of the rental fee will be issued.
You can generally cancel at any time, but this may incur a cancellation fee – depending on when you cancel.
Cancellations are free of charge up to 15 days before the booked period, and you will receive a full refund.
However, if you cancel 14 days or less before the festival, there is a tiered cancellation fee structure – similar to what you
would expect from a hotel. You can find the exact details in Section 3 of our General Business Terms.
Booking with mein-zelt-steht-schon only establishes a rental agreement. There is expressly no
security service included! Like all other campers, you are responsible for your own belongings, even if they are stored in a
rented tent. Please consider carefully whether you really want to bring expensive camera equipment, the latest MP3 player,
or tablet and then leave it in the tent.
Contrary to popular belief that a lock provides good security for the tent, we advise against securing the zippers
with padlocks. A tent cannot be secured due to its construction! It consists only of thin fabric. If a potential thief notices a lock
on the zipper, they will grab a knife and destroy the tent!
We hereby expressly point out: We will invoice you for the costs if a tent is destroyed because locks were attached!
Anyone who negligently draws attention to their unattended wallet is liable for damage to our equipment.
Our camp is located in the festival's regular camping area. We do not erect any structural barriers around our tent village,
such as construction fences, moats, or concrete walls.
We want you to be able to celebrate amidst all the festivalgoers. Friends you want to meet should be able to reach you;
friends who want to pitch their own tent near the one you've rented should be able to do so as well.
We are not interested in isolating ourselves from the outside world. We strive to organize our on-site presence and
announcements through the organizers in such a way that everyone has the opportunity to learn about our service and make
an informed decision for or against it. mein-zelt-steht-schon is not about excluding those who prefer to pitch their own tents,
but about providing assistance to people who, for various reasons, do not want to or cannot do so.
