FAQ

Frequently Asked Questions




What is it all about?


The company mein-zelt-steht-schon (German for "my tent is already pitched") is a service of the Enrico Vlach & Nico Seifert Festivalservice GbR. It was founded on June 12, 2006 to make it easier for festival guests to attend different events.

You will not only get a shelter over your head but also don't have to carry all the stuff to the campground. Chairs, tables or tarps - you'll get it all and nobody has to drag it from here to there. Because your tent is already pitched!



How is the service integrated into the festival?


mein-zelt-steht-schon cooperates with the festival organisers.

That means:
  • mein-zelt-steht-schon is an extern service provider.
  • The rental prices contain no festival tickets and/or camping fees.
  • mein-zelt-steht-schon is only available for those festivals listed on our website. We try to work with more and more festivals - but if there's no cooperation with a specific festival, then our service can't be ordered. We're open for new events and festivals, so please write us.


Pretty expensive! Or not?


Some people might say that our prices are very high and a good tent is much cheaper to buy than our rental stuff - and pitching their own festival tents is very easy.

It's correct - you can buy a tent for little money. But is it a good one? Can it be pitched multiple times after a long festival weekend? No one knows.

Please understand the costs as service-prices: You not only pay the value of a tent, but also the service you get. That's of course pitching/putting down the tents and attending our reception. But also think of warehousing, cleaning, repairing, transport etc. And we promise that you can reach our team members during the whole festival time and ask them if there's a problem with the tent or the camp!

  • All shown prices are for the whole festival time.
  • You'll live in high-quality tents which are waterproof and stable.
  • Instead of tent and chairs you can put some more beer into your car. Or another friend is able to sit in the car who shares the gas costs.
  • Nobody has to look for a good location for the tent at night or when it rains - just move in and cheers!
  • And after the event you don't have to care about drying and cleaning the stuff because that's our business.


How can I find the camp on the campground?


We try to locate our camps according to various criteria:
  • short distance to the infield
  • short distance to the sanitaries
  • short distance to bus shuttle stations
  • nearby the central pathways
  • away from event and party tents in the outfield
Basically we locate our camp in accordance with the festival organiser.

You'll recognize our camp by our flag. There you'll find our reception where you can check in. During the booking process you get our mobile hotline number so you can phone our crew during the festival or when you arrive. Our reception is open from 8 to 22 o'clock; if you arrive or depart outside of these hours, call us on our mobile.



What about the deposit?


To get your security deposit back you have to follow some easy rules.

  • Smoking is strictly forbidden in all tents. Even if it's raining outside!
  • Muddy feet stay outside the inner tents and sleeping booths.
  • Don't stick or throw any food to the tent skin or into the inner tents.
  • Don't use locks because these are very attractive for potential thiefs who could slice up the tent.
  • Before your departure come to our reception so your tent can be checked.
  • Within one month after the rental period you'll get back the security deposit if the tent was in good condition. If not then the deposit can be reduced; as agreement you have to sign a short form.


What if someone's jumping onto my tent…?


If there's any damage to the tent caused by third persons or weather then you will not be liable.

Our crew is well trained and able to recognize how the damage was done and settle any doubtly matters generously in favor of our guests.

Experience shows that most of our guests are very careful and pay attention to their environment so the atmosphere in our camps is very relaxed and pleasant.



Do I get a parking space next to the tent?


Basically we have to follow the festival organiser's rules regarding parking spaces.

So parking nearby your tent is allowed only at those festivals where cars are allowed on the campground anyway. During the booking process you can inform us if a parking space is needed and how many cars are coming. Usually one car per tent is ok.



Do the costs include the festival ticket?


No they don't.

All extras which have nothing to do with our service (camping ticket, parking fee, green camp permission, shower wristband etc.) have to be purchased from the organiser. Please inform you about the specific rules because every festival has other procedures.

For some of our festivals you can order tickets anyway. So check out our online shop ("Tickets + vouchers").



What if the festival is cancelled? Or what if I cancel my order?


Sometimes a festival is cancelled by the organiser due to bad weather or poor tickets sales. In the event of a festival cancellation after pitching the tents and before hand-over to you, 50 % of the rental costs and the full deposit will be refunded. In the event of a cancellation after you have moved in, the rental fee shall not be refunded.

All of the invoiced amount will be returned if your cancellation is made up to 15 calendar days before the rental period. If your cancellation is made 14 days or less before start of the rental period, a cancellation fee will be charged. Details are shown under § 3 of our Terms.



What about locks on the tent?


Like all festival guests you are responsible for your values in your tent. So please be careful and don't bring all your technical stuff along.

A lock on the zipper will not protect your tent. The tent skin is thin and not resistant at all against knifes or cutters which could be used if a potential thief sees your lock.

Be aware: Your deposit will be gone if the tent is damaged after installing a lock!



Is there a special area or can I bring my friends along?


Our camp is located on the normal camping areas of the festival. We erect no fences or walls so interested festival guests can come to our reception and can be informed about our service.

You can also bring your friends along to your tent and party with them. And if some of them want to pitch their own tent we'll find a place next to you - just inform us during the booking process.



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