Cancellation

ยง 3 of Terms & Conditions: Cancellation

3.1
Cancellation is basically possible at any time.

3.2
A reimbursement of 100 % of the invoiced amount shall be paid, if cancellation is made up to 15 calendar days before start of the desired rental period and if the amount has already been received on Rental Company's account.

3.3
If cancellation is made 14 calendar days or less before start of the desired rental period, the following conditions shall apply:
  • 14 to 8 calendar days before reserved period โ€“ charge of a cancellation fee of 40 % of material rent;
  • 7 to 4 calendar days before reserved period โ€“ charge of a cancellation fee of 80 % of material rent;
  • 3 to 1 calendar days before and within reserved period โ€“ charge of a cancellation fee of 100 % of material rent.
The difference between rental price and cancellation fee shall be refunded to Lessee; the respective payable deposit amount shall flow back completely. Lessee is free to prove that no or a significantly lower loss has occurred.

3.4
Adverse weather conditions do not justify a free-of-charge withdrawal by Lessee, if reservation is canceled less than 15 calendar days before start of the desired rental period.

3.5
Rental Company reserves the right to cancel orders up to 14 calendar days before start of rental period, if less than 4 reservations have been made. In this case, payments that have already been made shall be refunded in total.

3.6
In the event of a festival cancellation by the festival management after partial performance of services by Rental Company and before hand-over of the rental items to Lessee, 50 % of the rental fee and the full deposit shall be refunded to Lessee. In the event of a cancellation after Lessee has moved in, the rental fee shall not be refunded.

3.7
If a rental service is ordered combined with festival tickets and the rental service is cancelled after the festival tickets have been delivered, for every order a service fee will be charged. The amount is specified in the online shop. The rental fee will be refunded to Lessee minus the service fee.

    • Register